PandaMama

How can we help?

Answers to the common questions below. If yours is not here, write to us. A real person reads every message.

hello@pandamama.appEnglish or Spanish. We usually answer within one business day.
Email us

Purchases

I bought PandaMama but it is asking me to pay again

Open PandaMama, go to More › Your plan › Restore purchase. Use the same Apple ID or Google account you bought it with. If it still does not appear, email us with the date of purchase.

How do I cancel Monthly?

Subscriptions are managed by Apple or Google, so cancel there:

  1. iPhone: Settings › your name › Subscriptions › PandaMama › Cancel Subscription.
  2. Android: Google Play › your profile › Payments and subscriptions › Subscriptions › PandaMama › Cancel.

You keep access until the end of the period you paid for. Your history stays readable afterwards.

Will I be charged after the 7 free days?

Yes, if you started Monthly and do not cancel, $5.99 is charged on day 8 and every month after. PandaMama reminds you on day 6. Founding Lifetime has no trial and is a single payment.

I bought Lifetime but I still have Monthly

Lifetime does not cancel Monthly automatically. Cancel Monthly using the steps above so you are not charged again.

Can I get a refund?

Refunds are handled by the store you paid. iPhone: reportaproblem.apple.com. Android: Google Play › Order history. We are happy to help if something went wrong.

Family and babies

How do I add my partner or a grandparent?

Go to the Family tab › Invite someone. Send them the code. They download PandaMama, tap "I have a family code" on the first screen, and join your baby's log. One purchase covers everyone in the family.

We have twins

Choose "Twins" when you set up, or add a second baby later in More › Add another baby. Each baby has their own timers and history. The price does not change.

Can each of us use a different language?

Yes. The language is set per person in More › Language, so one parent can use English and the other Spanish on the same log.

Your data

How do I export my data?

More › Your data › Export my data. You get every log as a CSV file you can open in a spreadsheet, plus a PDF.

How do I delete my account?

More › Your data › Delete my account and data. We ask twice, then your account and everything you logged are deleted for good, including from your family's shared log. You can also email us to request deletion.

Is my data private?

We never sell your data and there are no ads. Read the Privacy Policy and the Consumer Health Data notice.

Something not working

The timer or a log is missing on my partner's phone

Logs save on your phone first and sync when you are online. Check that both phones have a connection and are in the same family (Family tab). If it is still missing after a minute, email us the time of the log.

Voice logging did not understand me

Try short phrases like "Left side, 12 minutes" or "Pañal mojado". When PandaMama is not sure, it asks you to tap instead. Nothing is recorded or sent anywhere.

PandaMama is not a medical device and does not give medical advice. If you are worried about your baby's health, call your pediatrician. In an emergency, call 911.